Return
& Policy
We offer a 100% Customer Satisfaction Guarantee. If for any reason
you receive the goods in bad conditions, you can take advantage
of our 10-day Return Policy and 100% Protection Guarantee.
If you do not receive your order within 21 business
days, we will track your order. If your order is delayed and does
not reach you within the indicated delivery timeframe we will start
an official postal investigation. In such a case you will receive
an investigation questionnaire containing a few basic questions.
To qualify for a full refund you are obligated to reply to these
questions properly. In case your order or parts of your order are
missing you may qualify for a reshipment, a discount on your next
order or a full refund.
If a problem is resolved in your favor, you will
be provided with a refund that usually covers the price of the cigarettes.
Money will be returned by being credited to your credit card. In
some cases we have to take transaction costs, shipping charges and
arrangement fees in account. If your shipment is misplaced or damaged,
we guarantee a partial refund of your purchase price.
How do I return my order? You
must contact us with the following details in order for us to authorize
a return:
Order #, First & Last Name
Item #(s) you want to return
Specify reason for return: damaged, received incorrect item or size,
received duplicate item, quality of item not as expected, etc.
Wait for our Customer Service team to e-mail you with your Return
Authorization & Instructions.
Rest assured, we will reship it to you at no additional cost-we
will take care of the shipping charges as well, after we receive
returned goods.
As prescribed by the law governing purchases
by mail, the buyer has 30 days to return the purchased product.
The product must be intact and contained in its original box and
the order number must be attached. The buyer will provide suitable
packing. The clove cigarette boxes must not have been opened. The
buyer must inform that the package was returned in writing to our
Customer Care Centre. Furthermore the buyer must enclose the order
number. The buyer can also indicate the reason for rejecting the
package. Any other information, complaints and remarks are welcome.
The money will be reimbursed when the package is received back to
our warehouse. The return address can be obtained from our Customer
Care Center or Email: info@salecheapcigarettes.com
Return Address
Imaniar Herningtyas, ST
Denpasar PO BOX 3765
Bali - Indonesia
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